Services smartphones A ready-to-use smartphone Demo on how to use your smartphone (browsing, installing apps, etc.) + instructions by e-mail Free of charge Replacement of your SIM card Free of charge Full configuration (transfer of your contacts, photos, music, etc.), configuration of Internet, e-mail, apps, etc. € 8,26 excl. VAT Individual training on your smartphone (± 20 min) € 16,53 excl. VAT Sign up for our training sessions at your nearest point-of-sale Replacement smartphone In case of theft or loss, you can borrow another smartphone for 1 month Free of charge Smartphone Omnium € 12,99/month excl. VAT What's covered? Accidental material damage Accidental oxidation Burglary Robbery with violence Pickpocketing Cost of fraudulent calls up to € 1,500 Where are you covered? Worldwide coverage Delivery (of your repaired smartphone) the next day in Belgium and in the rest of Europe within 48 hours (smartphone from the same category) Claims excess Maximum purchase value of your smartphone ➡ Claims excess € 300 ➡ € 10 € 301 to € 600 ➡ € 30 € 601 to € 900 ➡ € 60 € 901 to € 1200 ➡ € 90 € 1201 to € 1500 ➡ € 120 € 1501 to € 1800 ➡ € 150 From € 1801 ➡ € 180 You can file a claim by telephone, from Monday to Saturday, 8 a.m. to 6 p.m. In Belgium, you receive your replacement device the same day or your repared device the next day if your case has been approved before 3 pm. Otherwise you receive your device the next day. Deliveries are between Monday and Friday from 8 am to 10 pm.
Smartphone Omnium € 12,99/month excl. VAT What's covered? Accidental material damage Accidental oxidation Burglary Robbery with violence Pickpocketing Cost of fraudulent calls up to € 1,500 Where are you covered? Worldwide coverage Delivery (of your repaired smartphone) the next day in Belgium and in the rest of Europe within 48 hours (smartphone from the same category)
Claims excess Maximum purchase value of your smartphone ➡ Claims excess € 300 ➡ € 10 € 301 to € 600 ➡ € 30 € 601 to € 900 ➡ € 60 € 901 to € 1200 ➡ € 90 € 1201 to € 1500 ➡ € 120 € 1501 to € 1800 ➡ € 150 From € 1801 ➡ € 180 You can file a claim by telephone, from Monday to Saturday, 8 a.m. to 6 p.m. In Belgium, you receive your replacement device the same day or your repared device the next day if your case has been approved before 3 pm. Otherwise you receive your device the next day. Deliveries are between Monday and Friday from 8 am to 10 pm.